Pooja

3 Actionable Best Practices- To give a good structure for Call communication

Call communication structures can help you identify how you would like to proceed on call by keeping the points in mind. Let’s learn how! Three different ways to give structure to your conversation with customer (Think about these before heading into a call with the Customer) Let’s take a look at the first one! Defining …

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Effective Cheat Sheet for Communication: Phrase to respond for out of scope requests.

Quite often, we come across situations where we are trying our best to inform the customer about the out of scope requests. We might not be assist immediately as the feature is not in our engineering team’s priority list (we don’t need to say this aloud, and the customer doesn’t need to know this, shhh!) …

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Reading and Writing skills- 5 Powerful ways to enhance the skills

I was talking to one of my friends, she works in a corporate organization. She was asked by her manager that she needs to improve writing and reading skills. She is new at her workplace and feels inferiority complex with her colleagues due to the inefficiency of this skill. After talking to her, I realized …

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Learn 2 ways to know it all- Corporate and Customer specific Communication

Are you new to the corporate world or your workplace? You feel lost on how to communicate easily? You are in a client facing role? Do not worry! Everyone has a different expectation with a new joinee at workplace. If you’re facing challenges too, don’t fret! This post will help you overcome any challenges/ struggles …

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